Q: If I decide to sign up and switch to 3D Telecom, what will happen?
A: First, we will request a transfer of service from your current provider. Once we have requested a transfer of service, we will compile and send you an information pack including information such as your contract, your right to cancel, and general, helpful information. You will also receive a transfer of service confirmation from your current provider.
Q: Will my service be interrupted or changed during the transfer of service?
A: No. There won’t be any interruptions to neither phone nor service during the transfer of service.
Q: When is my first bill scheduled?
A: After the transfer of service, 3D Telecom will send you an invoice with all the details. You’ll also receive a final bill from your last provider.
Q: If there’s a fault on my line, who do I contact? You or my previous provider?
A: Because will have taken over the service, you should contact us if there’s any fault. For more details, visit the Contact Us page.
Q: If there is a fault, who repairs it?
A: Because your phone line is part of BT Openreach will repair any faults.
Q: How often do I receive invoices?
A: Rather than quarterly bills, we send invoices on a monthly basis.
Q: How do I pay my bill?
A: 3D Telecom Telecom prefers payment via direct debit. However, you can also pay via cheque, debit/credit card or standing order.
Q: How do you bill phone calls?
A: Unless stated otherwise, all calls are billed on a ‘per minute’ basis.
Q: I’m moving to a different premise. What should I do?
A: If you’re moving premise, please inform us one month prior to the move with the details and date (if known). We ask for this information as soon as possible so we can begin the transfer. For more information, please Contact Us.
Q: If I’m contracted to another provider, what should I do?
A: If you’re still in a contract with a provider, meaning you have agreed to remain with that provider for 3 months or more; you may need to pay a cancellation fee (see provider’s cancellation policy). If you’re not currently in a contract, we can request to transfer the line over which is hassle-free, effortless and simple.
Q: How can you guarantee the cheapest tariffs?
A: If you find a tariff that is cheaper than ours, let us know and we’ll match it or beat it!
Relax and Enjoy
We aim to keep your business operating under the best plan. We initiate an annual review of your account to calculate your usage vs. your actual plan. After a detailed review, we suggest any necessary adjustments to ensure you have the best system in place for your business.
Take a Leap to 3D Telecom
Already have a business landline and broadband, but still not satisfied? Migrating is simple and easy, we make sure you never miss a beat. Your business cannot be disconnected for a moment, we understand that and make sure your switch to 3D Telecom is quick and direct.